- STEP 1. – Notifying Us Of Your Intention To Return Or Cancel Your Order
Notifying us you wish to return any goods within 7 working days after delivery can be done by calling Customer Service on 1800-222-009 with your order details. Customer service will make an appointment with you to pick up the products.
- STEP 2. – Completing The Necessary Documentation.
- STEP 3. – Returning The Product
Shipping company will collect the products from you at the arranged time. Please ensure the form (Consumer Product Quality Return Form) is inside the return package upon collection.
- STEP 4. – Processing The Refund
If you are entitled to a refund, we will process the calculated refund within thirty (30) days of receiving your notification that you would like to return the products provided that you have returned the goods to us in their original condition. You will receive email notification of your refund from our us.
There is no return shipping fees. In the case of damaged items, please contact us immediately for assistance. Additional information can be found in the section - Damaged Items. Refunds will only be made against the original credit/debit card used.
Returns are processed within 3-5 business days of receipt.
An email will be sent to confirm the receipt and processing of your return request.
How long will it take to receive a credit for my returned items?
Once received, return packages are processed within 30 days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.
I ordered/received the wrong product, should I return it?
If your online order is not as expected, please contact us at 1-800-222-009 for assistance.
My item arrived damaged. What should I do?
If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible at 1-800-222-009 for assistance.
I would like to return a gift but I don’t want the gift-giver to know. Can you help?
If you would like to return or exchange an item you received as a gift, check the box on the back of the invoice and include it in the return package. Please include your phone number on the invoice. We will contact you by phone when your return package is received to ensure the return is processed appropriately.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at 1-800-222-009.
Please provide the order number along with your email address and phone number for fastest service.